Frequently Asked Questions
SHIPPING & PAYMENT INFORMATION
- WHEN WILL MY ORDER SHIP?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am (GMT+1) will not be shipped out until the next business day. If you order after 9 am (GMT+1) on a Friday, your order will likely be shipped out on the following Monday.
- WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the (€)euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Brigadi cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
- HOW ARE TAXES AND DUTIES CALCULATED?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
EYEWEAR SPECS & WARRANTY
- IS THERE A WARRANTY?
Brigadi has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the eyewear parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your eyewear through on your own. The warranty for example does not cover normal wear and tear, accidental lens damage, scratches or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.
- WHAT TYPE OF MATERIALS ARE USED?
All of our eyewear is handmade with Italian raw acetate materials from the well known Mazzuchelli 1849.
- WHAT TYPE OF LENS IS USED?
We use CR-39 Polarized lenses for all our eyewear. Providing you a 100% UVA/UVB protection, and scratch resistant lenses. CR-39 Polarized lenses reduce glare from the ocean surface, car hoods and other reflective surfaces ensuring you clear vision in all of the activities you incorporate into your daily lifestyle.